Social Media

       
                               Social Media


Social media is a computer-based technology that facilitates the sharing of ideas and information and the building of virtual networks and communities. By design, social media is internet based and offers users easy electronic communication of personal information and other content, such as videos and photos. Users engage with social media via computer, tablet or smartphone via web-based software or web application, often utilizing it for messaging.
Social media originated as a tool that people used to interact with friends and family but was later adopted by businesses that wanted to take advantage of a popular new communication method to reach out to customers. The power of social media is the ability to connect and share information with anyone on Earth (or multitudes of people) as long as .

        
                                  Social Good

What is a 'Social Good'

A social good is something that benefits the largest number of people in the largest possible way, such as clean air, clean water, healthcare and literacy. Also known as "common good," social good can trace its history to Ancient Greece philosophers and implies a positive impact on individuals or society in general. It also provides the basis for charity or philanthropic work.


Digital India

       

        Digital India

     


   

   Digital Technologies which include Cloud Computing and Mobile Applications have emerged as catalysts for rapid economic growth and citizen empowerment across the globe. Digital technologies are being increasingly used by us in everyday lives from retail stores to government offices. They help us to connect with each other and also to share information on issues and concerns faced by us. In some cases they also enable resolution of those issues in near real time.
The objective of the Digital India Group is to come out with innovative ideas and practical solutions to realise Hon’ble Prime Minister Narendra Modi’s vision of a digital India. Prime Minister Modi envisions transforming our nation and creating opportunities for all citizens by harnessing digital technologies. His vision is to empower every citizen with access to digital services, knowledge and information. This Group will come up with policies and best practices from around the world to make this vision of a digital India a reality.

I LOVE MY INDIA

                        I LOVE MY INDIA



I love my India not because it is my mother-country. The people around me are lovely. The tradition is something unique. My mother-tongue is the most beautiful language on the earth. The natural beauty spread all over India is really enchanting. The religious touch that we could find among Indians is heart-touching. Besides all these factors, there are many other aspects of India which have attracted my attention to keep me loving it. I want to state only two aspects here because of shortage of time. 





                         
                 


                 
  
                  
    

Back to the Future: How to Align New Technology with Business Needs


Back to the Future: How to Align New Technology with Business Needs




The contact center industry is saturated with new technology companies that promise to be the next big thing. Yes, I'm a huge fan of technology, but technological adoption for the sake of adoption should be viewed with some healthy skepticism. The contact center industry is rife with technological horror stories which involve picking the wrong technology, disastrous implementations, and poor alignment with business needs.
While there are many valid reasons why every business should be on top of their tech game, it is wise to be cautious when considering implementing new technology. The future isn't necessarily always just about having the latest technology. Instead, it's more about having the right technology along with the right people and processes in place. So, when you are looking at the future of the contact center, it's crucial to look less at new technology and more at good, ole' contact center basics to ensure your tech aligns with your business needs

KNOWLEDGE OF COMPUTER OPRATION

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